Organizational Excellence

Summary of objective implementation status (achievements or progress over last year; significant delays or issues, etc.)

On May 23, 2023, staff provided an update to the Board of Supervisors on the results of the community survey, which was conducted between March 28, 2023, and April 7, 2023. This survey is intended to provide baseline data that may be used to evaluate trends in future years.

Key findings from the survey include:

• Sonoma County residents are divided about the direction of the county, but the majority are content with their quality of life, particularly in their neighborhoods.
• Most who have accessed county services in recent years have had positive interactions with county employees.
• Majorities say they are excited about the future of Sonoma County, that services are convenient and easy to access, and that Sonoma County is a welcoming place to live. However, a majority are worried about changes happening in the county.
• Homelessness, affordable housing, road repairs, crime, and cost of living are top concerns for residents. Most residents believe that homelessness has worsened in recent years.
• Housing affordability is a significant concern, with many residents worried about finding affordable housing for themselves and their loved ones.
• Overall job ratings for both county and city governments are negative, suggesting a general dissatisfaction with government.
• The county receives positive ratings for emergency and disaster response, fire services, parks and playgrounds, and preservation of natural areas.
• Ratings for street and road maintenance, services for those experiencing mental health crises, and services for the homeless indicate a perceived need for improvement in these areas.

More information on this survey is available in the 5/23/23 Board Item.

The County Administrator’s Office plans to conduct additional community surveys in subsequent years. This initial survey will provide baseline data that may be used to evaluate trends in future years.

Key milestone update (include relevant metrics, if applicable)

• Development of the RFP and vendor selection: COMPLETE
  • A request for qualifications was issued in September 2022. Eight proposals were received and evaluated. Two highly qualified vendors were identified. EMC Research was selected for this project.
• Design of the survey and sampling plan: COMPLETE
  • The survey included several categories of questions, including quality of life, top issues/concerns, County of Sonoma government overall ratings, services ratings, emergency preparedness, communications, and demographics. The survey took approximately 18 minutes to complete.
  • EMC Research employed mixed mode methodology, ensuring a random sample that is demographically and geographically representative of County adult residents based on American Community Survey 5-Year Estimates.
• Survey was administered in between March 2023 and April 2023: COMPLETE
  • A total of 1,019 interviews were conducted with a margin of error of plus or minus 3.1 percentage points at the 95% confidence interval. Of the interviews, 10% were conducted by phone, 47% by email, 43% by text. 97% of interviews (both phone and online) were conducted in English and 3% were conducted in Spanish. 12% of phone surveys were taken in Spanish while 2% of online surveys were taken in Spanish.
  • In this survey, 72% of survey respondents were from incorporated Sonoma County and 28% were unincorporated residents.
• Presentation of the survey results: COMPLETE
  • Results were presented at the 5/23/23 Board of Supervisors meeting.

Coordination and partnership update

County departments shared the questionnaires and results of previous surveys conducted on specific topics and services. These results were reviewed and used to inspire and inform the community survey questionnaire.

Community, equity and climate update