Organizational Excellence

Be an innovative, effective, engaged, and transparent organization focused on quality programs and services.

Goal 2, Objective 2

Using results from the survey, develop and launch a community engagement and outreach strategy, establish a process for engagement and collaboration, and ensure the strategy is inclusive of all underserved populations by the end of 2022.
In Progress

Updated: January 2023

Summary of Objective Implementation Status

This objective is a follow-up to Organizational Excellence objective 2-1, which requires the County to conduct a community satisfaction survey to identify baseline expectations. The community survey will be administered in February 2023. After the survey is completed, the County will review results to understand where the community perceives service gaps and needs. Results will also inform community engagement and outreach strategies and processes for community engagement and collaboration in key areas. The County Administrator’s Office has allocated funding to engage consultants as needed for project-specific community engagement activities, and to fund related costs including stipends, translation, interpretation, facilitation, printing, etc.

Additionally, implementation of this objective is directly related to work taking place through implementation of Racial Equity and Social Justice objective 4-1: Establish a process for engagement and collaboration with community members and stakeholder groups, and launch a community engagement strategy with a focus on racial equity. The Board allocated funds for the Office of Equity to engage an outside consultant to develop County community engagement strategies. The project will kick-off in January 2023, in parallel to the community survey. The consultant’s report and recommendations are expected to be presented to the Board by March 2024.

Key Milestone Update

  • Identify interim community engagement funding for high priority projects: COMPLETED — In February 2022, the Board of Supervisors allocated $300,000 for project-specific community engagement activities.
  • In September 2022, Board of Supervisors approved a $450,000 consultant agreement to work with the county’s Office of Equity in developing a community engagement plan: COMPLETED – Consultant work is in progress, with report and recommendations anticipated by March 2024.
  • Conduct Community Satisfaction Survey (OE2.1): IN PROGRESS – The survey timeline was delayed and is now anticipated to be administered in February 2023.
  • Develop and Launch Community Engagement and Outreach Strategy: NOT YET STARTED – This work will begin following the analysis of the community survey results in 2023.

Coordination and Partnership Update

The County anticipates building on partnerships with local jurisdictions and community-based partners in the development of the engagement strategy.

Community, Equity, and Climate Update

The County Administrator’s Office is working in Partnership with the Office of Equity to develop the countywide community engagement and outreach strategy.

Funding Narrative

The County has $300,000 allocated for this objective, which may be used for project-specific engagement activities or for broader engagement strategy development.