Organizational Excellence

Be an innovative, effective, engaged, and transparent organization focused on quality programs and services.

Goal 1, Objective 6

Develop training and staffing structures that effectively support disaster services work and emergency operations, particularly for large-scale and ongoing events.
On Track 70%

Updated: January 2024

Summary of objective implementation status (achievements or progress over last year; significant delays or issues, etc.)

The Emergency Staff Development program includes identifying staff positions/roles, selecting required and suggested initial/sustainment training, and integrating with the County’s Learning Management System (LMS).  This goal implements the Board of Supervisors’ directive to utilize at minimum 1% of all county staff time to ensure that staff are prepared to serve as disaster service workers. 

The program currently supports the delivery and tracking of training for staff assigned to the Emergency Operations Center (EOC), Department Operations Center (DOC), mass care & shelter operations, and local assistance center managers.

Currently, the staff is working to integrate training and exercise delivery for other disaster roles, including departmental staff assigned to Continuity of Operations Plan (COOP) functions damage assessment, general DSW roles, Universal Disaster Intake Process (UDIP) training, cultural responsiveness in emergency operations, and further expanding training opportunities to cities.

Key milestone update (include relevant metrics, if applicable)

  • Pilot offerings via Learning Management System (LMS) -Completed
  • EOC team training (Operations, Planning, Logistics) -Completed
  • EOC software (WebEOC) training for County staff and cities -Completed
  • Shelter management training for County staff and cities -Completed
  • Offer DSW Awareness Training Course to all County staff -Completed
  • Assess and define KSAs for key DSW assignments -In progress
  • Assess training participation – In progress
  • Develop courses for COOP, LAC, UDIP, and damage assessment -In progress
  • Develop multi-year training and exercise calendar -In progress
  • Conduct EOC functional exercise -May 2023
  • Revise Emergency Staff Development Program Framework -3Q 2024
  • Expand training opportunities to cities -2Q 2024

DEM Training & Exercise team in CY2023 offered 29 DSW/EOC courses. In partnership with the Bay Area Urban Area Security Initiative (BAUASI) partnered to host:

  • G358: Evacuation and Re-entry Planning
  • G197: Integrating AFN into Emergency Management

Coordination and partnership update

DEM has begun work with cities and some special districts to develop a common core DSW training and exercise program that will promote unity of effort across the Operational Area and realize cost-savings in training program management.

Community, equity, and climate update

Staff continue integrating critical elements of the County’s pilot Cultural Competency in Emergency Management course into EOC courses. Staff will work with the County’s Office of Equity to develop specific training for EOC/DOC staff for cultural responsiveness in emergency operations.

Funding narrative (If this objective received Strategic Plan funding in year 1 or year 2, please provide a status of expenditures to date.)

The program is supported via an ongoing DEM operating budget and HR LMS contracted services. Existing DEM staff are providing program management and oversight.